customer service
Everyone seems to like to bitch about their cell phone company and their received level of customer service. While I am not saying they are wrong, I have come to have low expectations of cellular providers in general, so I mostly take it all with a grain of salt. The two-year contract thing—they all do it. The crappy equipment thing—this is America, people, we don’t build or buy things to last. Do a lot of things about having a relationship with a cellular provider suck? Of course. Now get over it.
I have Sprint, and I have always had Sprint. They’ve never done anything terribly wrong to me, they let me have a new phone with all of the rebates every 18 months, their coverage suits my needs, and I am on that flexible plan they have. Recently (actually quite a while ago—I’m just lazy) I decided to drop the “Vision” (internet) from my plan because I rarely use it, and it is an extra 15$ a month. (I used it at first, but, like with many things, my interest faded.) I called tonight to see what kind of hassle it would be, and, to my surprise, it was really easy. I was on hold maybe a minute and then spoke with a polite and professional woman who spoke English clearly. She did not try to make me keep it or sell me anything else.
And, thus, Sprint gets two thumbs up today.
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